Evaluation & Computer Resources (ECR)


Overview of Department

Evaluation & Computer Resources provides the School of Medicine with computer and software assistance, web site assistance and maintenance, testing services, database assistance, audio/video streaming services (Windows Media and Apple Quicktime), Scala digital signage services, UMKC Active Directory/Exchange/Email Single Sign On (SSO) accounts, and purchasing.

The department includes the Medical Education Media Center (MEMC) and the Technical Learning Center (TLC). It also works with the Office of Educational Resources (OER) to develop and maintain the School of Medicine’s Web site.

Computer Services

General Computer/Software Support for the Medical School:
When contacting Evaluation and Computer Resources for service (phone or email), please provide the following information:

  • name
  • office number/address
  • type of equipment requiring service
  • description of problem
  • status of situation – i.e. is the problem an:
    • Emergency = compromising ability to do your job – need assistance as soon as possible.
    • Urgent = need assistance as soon as possible, but can still function to some degree
    • Routine = can work with the situation until assistance is available
  • Contact Erin Williams, ext. 1895, for assistance with:
  • Microsoft Windows-based hardware/software issues
  • E-mail problems (with exception of above Call Center directives)
  • Password resets for expired or locked UMKC accounts
  • Network connection (or lack of)
  • Windows Mobile/PocketPC, Palm, iPhone/iPod, and Blackberry devices
  • Network printing – setup or connectivity
  • Wireless connectivity assistance

Contact Christopher Boyce, ext. 1896, for assistance with:

  • E-mail problems (with exception of above Call Center directives)
  • Password resets for expired or locked UMKC accounts
  • Approval of e-mail account application forms
  • Network connection (or lack of)
  • Microsoft Windows-based hardware/software (including licensing and purchasing)
  • Apple Macintosh-based hardware/software (including licensing and purchasing)
  • iOS, Android, and Tablet/UMPC devices
  • Student Unit or Kiosk computer problems
  • Testing/Scoring services, including Statistical Item Analysis, via Scantron/OpScan forms
  • Microsoft SharePoint Services – www.med.umkc.edu/SharePoint
  • Lecture Capture and Podcasting via Blackboard (utilizing Tegrity software)
  • Server issues or requests
  • Virtual Server/Workstation implementation (VMware, Parallels, VirtualBox, etc.)
  • Shared files/hosting server space
  • Network printing – setup or connectivity
  • Data Recovery assistance
  • Data Backup solutions and recommendations
  • Hardware Virtualization options (VMware, Parallels, VirtualBox, etc.)
  • Wireless connectivity assistance – www.med.umkc.ed/Wireless
  • Digital Signage and Marketing (Scala)
  • Survey Administration via Web
  • CD/DVD/Blu-Ray Duplication services – including custom, branded USB options
  • Audio/Video streaming of pre-recorded/on-demand content or live events (IPTV)
  • Purchasing/recommendations and fulfillment of various electronic equipment (i.e. Computer-related, Audio/Video, Mobile devices, Printing/Fax, etc.)
  • Site licensed software is available for: Microsoft Office suites, Microsoft Windows Operating Systems, SPSS/AMOS, SAS, EndNote, and Maple. Please inquire for availibility of Windows or Macintosh versions before unecessarily utilizing research or operating funds for procurement.

 

Other Computer Services:

Computer workstation/peripheral equipment specifications, purchase, setup
Contact Christopher Boyce, ext. 1896

NOTE: All University computer-related equipment/hardware purchases must be authorized and, in most cases, purchased by Christopher Boyce due to: general approval, adherence to University standards and security – including support matrix guidelines and possible alternative recommendations/solutions, and (best) price matching.

Site licensed software is available for: Microsoft Office suites, Microsoft Windows Operating Systems, SPSS/AMOS, SAS, EndNote, and Maple. Please inquire for availibility of Windows or Macintosh versions before unecessarily utilizing research or operating funds for procurement.

 

Databases/Filemaker

Contact Christopher Boyce, ext. 1896 or Ann Aylward, ext. 1897

 

Databases / Research

Contact Christopher Boyce, ext. 1896

 

Web Assistance / Content
  • Promotional/departmental information materials (Content, design, photography): Contact Lisa Mallow, ext. 1739

 

Wireless Computer Access
Educational and Testing Services

Exams/Evaluations: Scanning/analysis; programming changes/expansions to software
Testing Lab Information or Scheduling (37 seats available in M1-301)
Technical Learning Center (18 seats availabled in M3-C07)
Contact Christopher Boyce, ext. 1896

 

Medical Education Media Center